Shipping policy

 

Order Processing & Delivery ( non pre-order ) 

We typically use an overnight courier service and aim to dispatch your order the same day it’s placed, or the next working day. During busy periods, please allow up to 48 hours for dispatch.

If your order is urgent, simply leave us a note at checkout or send us an email—we’ll always do our best to accommodate.

Once your order has been dispatched, you can expect delivery within 1–3 working days. Please note that deliveries to the North Island and rural addresses may take a little longer, especially during peak times.

All orders are sent with tracking, and may require a signature on delivery. If you’re not often home, we recommend using a work address so you don't have to re arrange delivery. 

Please note, we are unable to deliver to PO Boxes.

Authority to Leave

If you choose to have your parcel left at a specified location, you are authorising delivery without a signature. By doing so, responsibility for the parcel transfers upon delivery, and Shop Curated cannot be held liable for any loss or theft.

For peace of mind, we recommend selecting a secure delivery location or using a work address where someone is available to receive your order.

Gift Wrapping 

We offer complimentary gift wrapping, both in-store and online.

Simply leave a note at checkout with your request, or email us with your order details—we’ll take care of the rest.

Pre-Order - Homewares & Giftware

If your order includes a pre-order item, your full order will be dispatched together once all items are available.

If you’d like an in-stock item sooner, we recommend placing a separate order to ensure immediate dispatch.

Please note, pre-order items are secured specifically for you and cannot be cancelled or returned for a refund.

Pre-Order Items - Furniture 

Receiving your delivery – IMPORTANT - CHECK YOUR PURCHASE INFORMATION

Drivers will place the items in the desired location as directed and then ask you to sign for receipt of the merchandise in good order. Please note that the delivery company does not unwrap your goods or remove packaging.

It is important that you check your delivery before signing for it, check your goods match your order and only sign if you are completely satisfied with the condition of the cartons or packaging. Check your goods thoroughly before signing for them. This may be a waiver of your rights to claim afterwards. You have the right to reject the delivery if you believe there are issues with the product.

If there are any discrepancies please highlight and document on the delivery docket before you sign.

The delivery staff will follow the delivery instructions you have supplied. We cannot be held responsible for any loss of goods left unattended at your request.